Frequently Asked Questions

A charge of up to £25 may be applied to amendments or alterations made to an existing booking. All amendments should be confirmed to us in writing
Please refer to our Conditions of Booking for cancellation information.
Whilst it is appreciated that the cost of your holiday includes the final clean (at most properties), it is unfortunate that some guests have left their property in a terrible state which is quite distressing for the owner. We appreciate that you may have a long journey home, but we would ask that you do leave the property in a reasonably clean and tidy condition on your departure.

Also, it is essential that you report any breakages i.e. cups, plates etc. to the owners before you leave. The owners reserve the right to retain a portion of your security deposit to cover any breakages and unsatisfactory cleanliness.
The majority of our properties provide cots free of charge. However, there are a few properties that do not supply cots or that make a small charge to hire them. For full details please see individual property pages. Where there are a number of properties at the same location, the cots are supplied on a first come first served basis, so reserve yours early.

Cots are often personal ones supplied by owners and therefore vary in size and type and do not have to conform to EEC safety standards as they do in this country. Therefore, clients may prefer to bring their own travel cots with them.
Clients will have their own ideas of what they consider to be noises which are annoying and disturbing. Those used to town life should remember that most of our properties are in the countryside and many are on working vineyards. Farming is a way of life in these areas, therefore please bear in mind that you may experience tractor noise and other country sounds such as cocks crowing, dogs barking and birds singing at unsociable hours.

We do understand how precious a holiday is and we will make every reasonable effort to help you, but please understand that some circumstances are just completely out of our control.
ALL distances in Kilometres
Bologna Florence Milan Pisa Roma Siena
Bologna - 105 210 182 379 173
Florence 105 - 298 77 277 68
Milan 210 298 - 375 572 366
Pisa 182 77 375 - 335 106
Roma 379 277 572 335 - 230
Siena 173 68 366 106 230 -
Source: Michelin Guide
The speed limits in Italy are as follows:
Built-up areas 50 kph
Outside built-up areas 70 - 90 kph
Main roads 90 - 110 kph
Motorways 90 - 120 kph
When driving in Italy, seat belts must be worn. Children under 4 years of age must use special child seats. Children aged 4 - 12 years must travel in the back of the car.
The old style UK driving licence is no longer valid for travel in Italy. It was replaced by the European licence in 1991-1992, thereby rendering the national licence invalid. If you still hold the older licence, please be sure to either obtain an updated version from the D.V.L.A. or alternatively you can obtain an International licence valid for one year from the A.A.

D.V.L.A. Tel: 0870 240 0010
A.A. (Non Members) Tel: 0800 444 999
A.A. (Members) Tel: 08705 500 600
R.A.C. Tel: 0800 55 00 55
To help you plan your route we would like to give you an idea of driving times. These times are only approximate and assume that you will be travelling by the most direct route.
From To Time
Florence Siena 1 hr
Florence Bologna 1 hr
Pisa Florence 1 hr
Pisa Grosseto 2 hr 45 mins
Pisa San Gimignano 1 hr 30 mins
Pisa Siena 2 hr
San Gimignano Florence 1 hr
San Ginignano Siena 45 mins
Siena Cortona 1 hr
Siena Grosseto 1 hr
Siena Montecatini 1 hr 30 mins
Perugia Siena 1 hr 45 mins
Perugia Rome 3 hrs
The following documents and equipment are required to drive to and in Italy: (Iinformation is latest know but subject to change.)

  1. A valid passport (with necessary visas).
  2. Full Driving Licence: A valid UK driving licence is required. It is recommended that if you still have the old style UK licence and time permits that you apply for the newer European Community Licence (application forms can be obtained at your post office - Form Dl or DL1 in Northern Ireland). If you do not have time to obtain the new licence, then you can apply for an International Driving Permit from the AA.
  3. Original Vehicle Registration Document: If the car is rented or borrowed then you will need the registration document and a letter of authorisation from the vehicle's owner.
  4. Motor Insurance: Third party insurance is required. Ensure that you have breakdown cover (such as AA Five Star). Let your insurer know before you travel and remember to take your insurance details with you. Ask your insurers for information about carrying the 'Insurance Green Card'.
  5. EHIC card: Basic medical care will be available to UK residents. Comprehensive Travel Insurance is also required.
  6. Seat Belts: Compulsory to all drivers and passengers. Children smaller than 1.5m have to use suitable restraints or adapter belts and must be seated in the rear of the car.
  7. A clearly displayed GB sticker: If your vehicle is fitted with EU-plates, this sticker is not compulsory, but recommended.
  8. Don't drink and drive: Restrictions are different and more severe than in the UK.
  9. Traffic offences including parking and speeding are subject to heavy fines (either on the spot or by post). If you receive an on the spot fine, get the officer to give you a receipt. Be careful to observe all traffic restrictions (take particular care when in Florence).
  10. Your car should be equipped with: Warning triangle, replacement bulbs, fluorescent jackets recommended for all passengers and spectacles if required.
  11. Dipped headlights must be on at all times outside built-up areas. Headlight converter kits must be obtained to adjust your lights for driving on the right.
  12. Never have valuables in view or leave anything in view when the car is unattended. Lock doors and park in secure well lit areas where available.
The EHIC (European Health Insurance Card), which replaced the E111 form, is free to all UK residents but please note that it does not replace travel insurance, both are recommended. Travel insurance covers you in many other circumstances, such as personal accident, cancellation, curtailment, personal money and belongings, personal liability and legal expences. An application form for the new EHIC form is available from your local post office or online at www.dh.gov.uk/travellers.
In common with most residential properties in Italy, electrical supply in many properties is limited to 3kwh's. Because of the low power supply it is usual not to be able to have two household appliances running at the same time without fusing the power.
There may be at times essential maintenance that needs to be carried out at a property, in the grounds or surrounding areas. This will be undertaken with minimal disruption.
On receipt of the final balance you will be sent details regarding access to the property including location map, and arrangements concerning keys etc..
Most towns have a market one day a week. The market opens early and closes around 12.30pm. Larger markets have some real bargains on the clothing stalls - fashionable knitwear is worth looking for, also table linen and bed linen.
Motorway Tolls are payable in cash as you leave the toll section. It is also possible to pay by credit card by inserting your card in the slot provided. Via Cards can be bought in the bar at motorway service stations or at the toll point.
Italian law states that properties cannot sleep more than the maximum number of people stated in the property descriptions. Owners are liable to a heavy fine and therefore will not accept additional persons.
Tuscan Holidays offers the majority of its properties for let all year round. With cheaper property rental prices and cheaper flight prices available, a holiday to Tuscany out of season is extremely reasonable.

We are able to accept a minimum of 3 night breaks during quieter months, so why not treat yourself to a long weekend in Florence for Christmas shopping or just get away from those winter blues. Remember to consider properties with central heating for the cooler months.
For Italy, British citizens require a full ten year British passport. It is recommended that it is valid for six months after your return. At present there are no visa requirements needed for British Citizens travelling to Italy. All clients who do not hold a British or EU passport must check their visa requirements at their respective Embassies or Consulates. It is the client's responsibility to ensure that all passport and visa details are up to date and correct. For more information please see www.ukpa.gov.uk.
Petrol stations close on Sundays. Some garages have a cash-in-the-slot system installed where you can buy fuel out of hours. Every area has one petrol station open on Sundays - details are listed in the local newspaper.
If you wish to take your pets to any of our properties, please check at the time of booking if the owner will accept them. All pets need to have their own 'pet passport'. These can take several months to obtain, so plan well ahead.
Prices are per week per property. Arrival and departure days are Saturday only (unless otherwise stated), except in low season when alternative days may be arranged subject to confirmation with the owner.
Tuscan Holidays is committed to protecting your privacy, and takes its responsibilities very seriously regarding the security of customer information.

You may give Tuscan Holidays personal information using facilities on our website such as our booking form, mailing list etc., or over the telephone. We use the information you provide us to process your holiday quickly and efficiently. We may occasionally contact you with special offers, promotions or news that we think will be of interest to you. If you do not wish to receive such information in the future, please let us know. We are committed to protecting your privacy and keeping all personal details confidential.

We will never wilfully disclose personal information about you to any third party outside our company. We may have to pass on certain details to a company in order that your holiday can be provided, such as a credit card company to gain authorisation for payment. When you make a booking this means that you consent to us passing on such details.

Our website may contain links to other web sites. Tuscan Holidays is not responsible for the privacy practices or content of these other sites. Any links to other sites does not mean that Tuscan Holidays endorses or accepts any responsibility for the content of that site.

You are entitled to a copy of your information held by us. If you would like to see this or if you have any comments or queries to make about privacy, please write to us at Tuscan Holidays, Fisherbeck Mill, Old Lake Road, Ambleside, Cumbria LA22 0DH.
Where satellite TV is mentioned in a property description, it means that in most cases there will only be Italian stations and very rarely, some English speaking stations. Please enquire for your chosen property at the time of booking.
You will be required to pay a security deposit for each property. This is to be paid direct to the owner on arrival and should be paid in either Sterling cash or Euros. For details please see the tariff on each individual property page.
Large supermarkets are open all day on Saturdays but generally most are closed on Sundays. 'IperCoop' (which is a few miles from Pisa airport - exit Navacchio - on the road towards Florence) stays open until 8.00p.m on Saturdays and is open some Sundays. If you are going to stay at La Vale, La Corte, Villa Lisa or Il Forno there is a good 'Conad' supermarket just south of Ponsacco at La Capannina which is also open till 8.00p.m on Saturdays. Guests staying at Il Borgo, Casa Maria Luisa and San Martino can shop on Sunday mornings in Poggibonsi at 'SuperAl' which is open from 8.00a.m to 1.00p.m.

Some supermarkets and alimentari close for half a day on Wednesdays.
Our bookings are from Saturday to Saturday (in low season changeover days can be more flexible - please ask). Access to your holiday property is between 16.00 and 19.00 on arrival day. This gives the owner adequate time to clean and prepare your property for your arrival. Gaining access earlier is generally not possible. If you have a special request and reason why you need entry earlier, please make this clear at the time of booking. We will make your request to the owner but their decision is final.

If you will be arriving later than 19.00 due to flight times and delays, please let us know the time you will be arriving and we will arrange with the owner for the key to be left or for someone to meet you at the property at an arranged time. In most cases the owners do not live on site and they may have to travel to the property especially to meet you there at the agreed time. As a courtesy to our owners, please observe the arranged arrival times as we cannot guarantee entry to the property otherwise. Departure is by 10.00am.
We have our own English speaking representatives who live in Tuscany. You will be given their telephone number so you can contact them if you experience any problems or have an emergency. Otherwise, please speak to the owner of the property in which you are staying.
We recommend you take out comprehensive travel insurance to cover you and your party against things like medical and additional expenses, cancellation or curtailment, public liability, personal accident, baggage and personal effects and personal money. Holiday cancellation insurance is not provided by Tuscan Holidays (or the owner of the property) and is not included in the price of the holiday. You should ensure that suitable holiday/travel/cancellation insurance is available from a source regulated by the Financial Services Authority.
By road
Roads are generally well signposted even in the country areas. Bear in mind though that road signs are usually only just before or actually at the junction where you have to turn and not as in the U.K. where you usually see the sign well before the junction. Please note that Tuscany does have windy roads and hills. It may take longer to cover distances than expected. Please allow enough time for your journeys.

By rail
A useful way of getting to some of the larger cities without using your car. There are good regular services from the regions to Florence and Siena which may save you finding car parking. The station in Florence is well placed being only 10 mins walk from the Cathedral and city centre sites.

Where Wi-Fi is an advertised facility, please note that its provision is subject to availability and network conditions. It may not be available 24 hours and is provided for pleasure not for business. Bookings are not accepted if they are wholly reliant on the uninterrupted provision of Wi-Fi.
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